In that case, I would suggest waiting to hear back from support regarding the issue. You are in line to be contacted, and I apologize for the delay (we had some issues with the phones this week and, as a result, are a bit backed up). Hopefully we’ll have it all straightened out for you soon!

David, thanks for your very quick reply, much appreciated.  I checked both Deja and Companionlink versions.  I was up to date on Deja (1.12.3) but I was on build 5002 for CL, so I downloaded and installed build 5004.  Unfortunately, that does not solve the problem, as I still am unable to sync with USB cable with phone set to charge only.   So for now I am sticking with WiFi sync which does work just fine.    I still would like a fix for the USB cable sync problem since I travel with my laptop and would like to sync with USB when I am on the road away from my home WiFi network

Charlie,

I’ve taken a look at your ticket and support is continuing to work on the above issue. In the meantime, have you verified that you are on the latest builds of CompanionLink (5004) and DejaOffice (1.12.3)? we have recently updated both and an update may help resolve your issue.

If you are up to date and still experiencing the issue above, rest assured, on of our techs will be in contact again soon.

I have the same problem.  I run Windows XP on my PC, and have a Droid Pro.  I use Time & Chaos on my PC as my contact/calendar manager, and Deja Office on my Droid Pro.  I was always able to sync using the USB cable until a few weeks ago when Verizon pushed the new Android ver. 2.3.3 (gingerbread) operating system to my Droid Pro.  Now when I connect the USB cable in charge only mode, I get a balloon at the bottom of my PC that says “Found New Hardware MTP Device”.  Along with this notice I get an extremely annoying ping every couple of seconds, sounds like submarine sonar pinging.  My Droid Pro  will not sync at all now with USB, so I have had to go to Plan B, which is to use my home WIFI network to sync.  This does work OK, but I really would like to be able to also sync with a USB cable.  I have filed trouble tickets and had quite a bit of email exchanges with Companionlink support (case # 216776) but am no closer to a solution than I was when this first started.  I have searched the internet for solutions, including Motorola’s websites and Verizon.   Motorola was totally useless, said I needed to update my Windows XP operating system which is not true, I religiously update whenever updates are issued.  Verizon said that I should not be using USB charge only, that I should use mass storage.  That doesn’t work either.

So at this point nobody seems to have a solution.

If that hasn’t solved the issue, please visit https://www.companionlink.com/support/kb/Troubleshooting_Android_USB_Sync_with_DejaOffice and follow the troubleshooting tips there.

If you are still experiencing issues at this point, let me know so that we can look into your specific setup further.

hi, goldimax here!

did you try the “fix” that companionlink sent to all of us droidies? i can forward it to you if you send me your email address. or you can ask cl support to send you the update. here’s the rub, though. at first i could not get past step 3, which says to find clusb folder. the reason for this is that, like you, and as you know, my computer was not seeing the sd card. here’s the secret (i found out by running to the verizon store where i bought the phone): despite what they tell you, you have to go to settings, then click on applications and then on development. on the development screen you will see three entires, check the first two: usb debugging and stay awake. then try to mount the usb. your computer will then recognize it and you can then click on it as you would click on any device, and you will see the folders, including the one they tell you to delete — clusb. let me know what happens and if you want me to send u the update. or you can get it from the support team. i wrote and told them about the debugging check-off. i don’t know if they amended their directions or not. best of luck.
goldimax@verizon.net

There is a problem that I found out-the update causes problems if you are using any other usb data cord than the one that came with your Droid phone and has motorola logo on it–i bought a longer data cord from the verizon store, thinking since its from the store it would be kosher, it worked fine until I too got the unsolicited update!! I went through 3 tiers at Verizon and two at Motorola before we finally tried the original data usb cord and it synced fine.

Yesterday I received an e-mail from your CL Support asking me to Sync Log, a device log and a copy of DejaOffice database. I assume you know about this. I did as requested, but have heard nothing back. Am I going to have to go back to syncing to my palm? Ugh.

unfortunately, i have to leave my computer now, but look forward to continuing this conversation. thanks again for any help. i will check back later.