Troubleshooting
For help with installation, initial configuration and sync instructions, please view our Setup Guides.
Contents |
Before you start
Ensure you have the most current build of CompanionLink (and DejaOffice) installed.
CompanionLink updates - http://www.companionlink.com/downloads/updates.html
DejaOffice updates (for Android) - http://www.dejaoffice.com/androidapp/
DejaOffice updates (for iOS) - http://itunes.apple.com/us/app/dejaoffice-2010/id364736446?mt=8
General Troubleshooting
- How to register a license
- Troubleshooting registration problems
- It looks like it synced but none of the information transferred
- The sync is creating duplicates
- The information will sync but isn't displaying properly
Device-specific Troubleshooting
Android devices
Android - Troubleshooting USB Sync
- Nothing happens when I press sync in DejaOffice, sync does not start
- I want to completely wipe the device and perform a fresh sync
Android - Troubleshooting Wi-Fi Sync
Android - Troubleshooting Google Sync
- CompanionLink is having trouble connecting to my Google account
- My contacts do not appear on the device after syncing
Troubleshooting DejaOffice for Android (all sync methods)
- DejaOffice for Android: Common Issues
- DejaOffice for Android: Error Messages
- How do I sync DejaOffice with the native Android accounts?
- How do I clear the data from the device and perform a fresh sync from the PC?
- DejaOffice: Time Zone Shift
Apple iOS devices (iPhone and iPad)
Apple iOS - Troubleshooting Wi-Fi Sync
- Error: Unable to connect to remote device
- Advanced Troubleshooting for syncing Apple devices via Wi-Fi
Apple iOS - Troubleshooting Google Sync
Troubleshooting DejaOffice for iOS (all sync methods)
- How do I sync DejaOffice with the native device accounts?
- DejaOffice for Apple iOS Error messages
- Notifications issue after updating to iOS 5
BlackBerry devices
BlackBerry - Troubleshooting USB Sync
- BlackBerry Desktop Software does not recognize my device
- CompanionLink is not recognizing the BlackBerry Desktop Software
BlackBerry - Troubleshooting CompanionLink Secure Hosted Sync
webOS devices
webOS - Troubleshooting USB Sync
Troubleshooting sync with Google
Database-specific Troubleshooting
Outlook
- The RPC server is unavailable
- Outlook Invalid Class String
- Repair/Re-install Outlook 2003, 2007, 2010
- Cached Exchange mode
- Outlook calendar notes do not sync
- Info Outlook 2010 Click-to-run
- Token does not exisit
