ERSP Android CompanionLink Wi-Fi Sync Troubleshooting steps for DejaOffice WiFi
Wi-Fi sync is possible when your computer and Android phone are both connected to a network that uses the same local Wi-Fi router or access point. Your PC can be connected to directly to the Router, connected via Network or via Wi-Fi.
Wi-Fi Connection validation:
- Turn on your Android device and verify a WiFi connection.
- Open DejaOffice and select Settings, Sync Settings. Set the top option to Wi-Fi Sync. Select the second opton "Wi-Fi Settings" to see your IP Address. You can optionally name your device here. Hit "Back" and "Back" to return to the DejaOffice home screen.
- In DejaOffice tap the Sync button. Write down the IP Address.
- On your PC, open your browser. In the Browser web address, type in the IP Address followed by a colon ":" and the port number 8090. Example: http://192.168.0.69:8090
- Press Enter.
- With DejaOffice 1.11.6 or lower, the browser will say "FAIL Sync not logged in.". With 1.11.7 or higher it will say "DejaOffice Wi-Fi Sync Available".
If you get the message above your CompanionLink will be ready to synchronize to your phone via Wi-Fi. If your Browser shows any other message, follow this step to try Pinging the device.
Verify your PC can ping your devices IP address
- On the device, launch DejaOffice.
- Open DejaOffice and tap Settings > Sync Settings > Wi-Fi Settings. The IP Address and Device Name of the Android phone should be listed here.
- In Windows Click Start > (All)Programs > Accessories > Command Promt
- Type "ping [IP Address]" (Example: ping 192.168.0.103) and then Enter.
NOTE: If you see "Reply from..." then the PC is able to ping your IP address. NOTE: If you see "Request timed out" then the PC is unable to ping your IP address. NOTE: Even if the Ping works, on a weak connection the Wi-Fi sync may still NOT work.
If the validate step works. But Sync does not work, please check the following:
Make sure the Device Name and IP matches on Android and on PC
- Soft reset your Android device by powering the device off and then remove the battery for at least 30 seconds, and then put the battery back in and power the Android device back on again.
- Check DejaOffice, Settings, Sync Settings, and make sure Wi-Fi Sync is selected. Go Wi-Fi Settings and check the Device Name.
- On the PC, run CompanionLink Setup, be sure Android via Wi-Fi is selected.
- On the PC, in CompanionLink Setup, click Android Settings and insure the IP address and device name match your device. This is a case sensitive name.
Sometimes with Laptops you may want to insure a Wi-Fi connection by pulling a Network cable
- Pull a network cable.
- Allow enough time for the Laptop to re-connect via Wi-Fi such that you can browse or see the internet.
- Try the validation step above.
Please review our setup guide for syncing Android via Wi-Fi and ensure all settings are configured correctly:
(NOTE: Be sure to double check all setting entries made after completing the tutorials.)
If you have continued issues with Wi-Fi connectivity, you may want to try some alternate methods provided by CompanionLink. For Android, CompanionLink USB Sync is faster and easier to configure than the Wi-Fi connection if your device has a USB cable. For devices without USB cables, CompanionLink has a Secure Hosted Wireless method ($9.95/month) which uses an internet connection but is not dependent on a Wi-Fi hub mediating the sync. Finally, you can use CompanionLink to move data to Google Calendar and Contacts, to move Calendar and Contact information via Google Sync to your Android phone or tablet.