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Frequently Asked Questions

1. I am reinstalling CompanionLink on a new or reformatted PC. What should I do?
   1. Download and install your software from the Downloads page.
   2. Use the Keycode Request Form to get a keycode or register your software.
2. Can I install the software on more than one PC?
   1. Our license is per user. If you are using more than one PC (i.e. - laptop + desktop), you can install the software on both. Follow directions in Question 1 on this FAQ page to install and Register the software on each PC.
3. What data synchronizes to my device?
   1. Contacts, Calendar, Tasks, and Notes.
   2. For some PC software (like ACT!, Outlook BCM, or GoldMine), CompanionLink allows you to sync additional data like Company records to the Contact List and Opportunities to the Task List on the device.
   3. Email sync is set up between your device and your email mailbox. CompanionLink does not synchronize email. Call your carrier for help with email.
4. What data synchronizes to my specific device?
   1. In the box that reads "Select your phone..." on this page, select the type of phone you have to learn more details.
5. My sync didn't work. What should I do?
   1. Large number of records: Try synchronizing with a smaller database or smaller group. It may be that your phone/device ran out of memory. If a smaller database works, then try using Groups or eliminating old records.
   2. First time sync, ACT! Database: If the sync does not work, you may have corruption in your ACT! file. In ACT!, select File->Tools->Database Maintenance.
   3. Outlook (any version): If the sync does not work, you may have corruption in your Outlook file. The Microsoft scanpst utility will resolve this issue.
   4. Windows Vista - Windows Mobile Handheld: You must install Windows Mobile Device Center from Microsoft. If the device fails to connect, check firewall settings to be sure that Windows Mobile Device Center is an enabled program for connection.
   5. CompanionLink Wireless sync: Be sure that you have installed the correct software on your device, and that you have entered your name and password on the device.
   6. BES Server, MobileMe, Exchange Server wireless: Be sure that the sync is installed and working before configuring CompanionLink.
   7. See our Troubleshooting: My Data is Not Transferring webpage.
6. What is the difference between CompanionLink Express, CompanionLink Pro, CompanionLink for Google, DoubleLook, DoubleNotes and DoubleLook Enterprise?
   1. CompanionLink Express offers basic features to sync data between ACT! (or other PC software) to any mobile device or with Outlook.
   2. CompanionLink Pro is required for advanced options such as syncing to multiple phones, multiple databases (like both ACT! and Palm Desktop to a phone), syncing Opportunities or Company records, or using wireless sync using CompanionLink's secure servers. For more information, go here: Express vs Pro.
   3. CompanionLink for Google allows Outlook or Palm Desktop sync with your Google, Gmail or Google Apps account. Contacts sync to Google Contacts. Calendar and Tasks sync to Google Calendar. If you're using Lotus Notes, GroupWise, ACT!, or GoldMine, CompanionLink Express and Pro will support sync with Google.
   4. DoubleLook is a real-time application. It eliminates the need to hit the sync button, and automatically moves your changes. DoubleLook moves data between ACT! (or other contact managers) and Outlook.
   5. DoubleNotes is a real-time application. It moves data between ACT! (or other contact managers) to Lotus Notes.
   6. DoubleLook Enterprise is a server-based solution for companies who wish to automate synchronization for 5 or more users.