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Intellisync Removal (Windows CE/Pocket PC/Windows Mobile)

1. Find data
   1. If all of your data is in your contact manager (such as ACT!, GoldMine or Outlook), go to step 2.
   2. If any of your Contact, Calendar, Task or Notes data is solely on your handheld and not in the contact manager, please stop at this point and contact our Support Department directly or reply to this message indicating the specific data that must be saved.
2. Uninstall Intellisync
   1. From the Start menu, choose Settings and Control Panel. In the Control Panel, select Add/Remove Programs and uninstall Intellisync.
   2. Close the Add/Remove Programs window and the Control Panel.
3. Remove CompanionLink settings
   1. If CompanionLink is not installed, continue to step 4.
   2. In Windows Explorer, open the CompanionLink directory (under c:\Program Files\CompanionLink and/or c:\Documents and Settings\[Username]\Application Data\CompanionLink\CompanionLink, depending on your version of Windows), and delete all files ending with an extension of ".dat". If you cannot find these files, please see http://www.companionlink.com/helpdocs/How_To_Display_All_Files.htm for an explanation of how to display all files.
4. Clear handheld data
   • If you are synching through Outlook:
     1. Clear data from Outlook
        1. Open Outlook and enter the Tasks area, click the Edit menu and choose Select All, then click the Edit menu again and choose Delete. Repeat this in the Contacts and Notes area, making certain that all categories are cleared of data.
        2. In the Calendar area, click the View menu and choose Current View/By Category, then click the Edit menu, choose Select All, then click the Edit menu again and select Delete.
        3. From the Tools menu, select Empty Deleted Items Folder.
     2. Perform an ActiveSync synchronization and verify the data has been cleared from the handheld.
   • If you are synching direct: Hard-reset the handheld.
5. Uninstall ActiveSync
   1. From the Start menu, choose Settings and Control Panel. In the Control Panel, select Add/Remove Programs and uninstall Microsoft ActiveSync.
   2. Close the Add/Remove Programs window and the Control Panel.
6. Re-boot the PC.
7. Install the ActiveSync software and establish a partnership with your device.
   • If you are using a Windows CE or Pocket PC device and will be synching through Outlook:
     1. Create a test address in Outlook, making sure that the test address has a name, a company name and a phone number.
     2. Connect your handheld to the computer.
     3. See Windows CE/Pocket PC/Windows Mobile through Outlook configuration for instructions on how to create the new partnership. Check to see that the test item appears correctly on the handheld.
   • If you are using a Windows CE or Pocket PC device and will be synching direct:
     1. Connect your handheld to the computer.
     2. See for Windows CE/Pocket PC/Windows Mobile direct configuration instructions on how to create the new partnership. Note: You will not see clx- conduits listed at this point.
     3. Make sure that the handheld can connect to ActiveSync.
     4. Disconnect your handheld.
8. Reconfigure CompanionLink
   1. Open CompanionLink Setup.
   2. Click on Settings.
   3. If you are prompted to select a profile, choose to modify your existing profile and click Next.
   4. Click Next and Configure.
   5. Click on the Purge And Reload tab.
   6. Put checks in all of these boxes. (When prompted if you want to do this, choose Yes.)
   7. Click Apply, OK, Next and Finish.
   8. Exit CompanionLink.
9. Synchronize the handheld. When this is finished, your data should be on your handheld.
   • If you are using a Windows CE or Pocket PC device and will be synching direct:
     1. Connect your handheld.
     2. Open ActiveSync.
     3. When the handheld is connected and synchronized, go to the Tools menu and select Options.
     4. There should be three boxes for Clx-Contacts, Clx-Activities and Clx-Todos. Put checkmarks in these boxes. If there are no boxes next to these, see There's no boxes for me to check in ActiveSync.
     5. Click OK.
     6. ActiveSync will synchronize your data.