Getting Started

 Use A Hub & Spoke Model

When doing your first sync, one side of the sync equation must act as the central Hub. It must hold all your data. We recommend establishing your database (e.g. Outlook) as the Hub. This may require you to manually enter data into your Hub.

Let's say you had a contact named Bob Smith on your Android device that does not exist in your Outlook database. You will need to manually add Bob Smith to Outlook. While we know this is tedious, it's the best way to avoid duplicates and data corruption during sync.

 Backup Your Database

This is a critical, but often overlooked, step. We recommend keeping regular backups of your data and always backing up your data before your first sync. Be sure to save that backup somewhere safe, too - ideally in a location other than your computer. An external hard drive or online storage are great options for saving backups.

For instructions on how to backup your specific database, visit our Support Center.

 Wipe Data From Devices

Now that you've established your Hub, it is important to wipe the data on the devices you will be syncing your database with. This is called "purging the device." This means our friend Bob Smith will be wiped clean from the device. Even though you manually added Bob to your Hub, we want to take another step to prevent duplicates. Purging your device is the best way to establish a clean relationship between your database and the devices you will sync with.