Some users have reported seeing the following error message display in CompanionLink when attempting to sync with Google:
“Unable to access Google Calendar. Please create a record in Google Calendar first, then try again.”
If you are seeing this message, and have already created at least one event in your Google Calendar, please do the following to resolve the issue:
For Google hosted domain users:
1. Visit the following webpage in your browser:
https://www.google.com/a/<your domain name>/UnlockCaptcha
2. Enter your Google username and password (the same as the email and password you entered in CompanionLink), then solve the captcha and unlock.
3. Reattempt a sync.
For non-hosted domain users:
1. Visit the following webpage in your browser:
https://www.google.com/accounts/DisplayUnlockCaptcha
2. Enter your Google email address and password (the same as the email and password you entered in CompanionLink), then solve the captcha and unlock.
3. Reattempt a sync.
I had the same problem, I updated the software and it solved the problem. Thank you.
It would be good if the software had automatic updates, considering google can change any moment.
If this began occurring in the past 48 hours, it’s likely because of Google’s change to their Calendar system on Nov 17 2014. More about that here: https://www.companionlink.com/googlefix
The solution is to update your software (free for our customers). The link I included has instructions on that too. If you need further help, please email with your phone number and I’ll have a tech call you. social@companionlink.com
This problem just started occurring. I followed the steps above and it did not solve the problem. What do I need to do to fix this? I can log into my google accounts from my browser and my Android phone with no problem. The problem is only with CompanionLink
For help using Google Calendar, you’re best bet is to visit https://www.google.com/support/calendar/. Since it’s a Google product, I can’t say for sure what’s going on, but I’d start with this link: https://www.google.com/support/calendar/bin/answer.py?hl=en&answer=38565&topic=1672481 and the link above. Hopefully you’ll find some answers there!
I am getting the “error has occurred. please try later” message when trying to save an event to Google Calander. This occurs on two computers, Windows7 Home Premium. One is running IE8, the other is running IE9.
No problem when enter from iPhone