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Notice 4/15/2011: New CompanionLink beta available to address the BlackBerry Desktop Software update

BlackBerry Desktop Software was recently updated to version 6.0.2.4x. If you have this version of BlackBerry Desktop you must use CompanionLink build 4038 or later (CompanionLink 4.0) or CompanionLink build 3112 or later (CompanionLink 3.0) to synchronize via USB. You can download them using the links below.

This page will frequently be updated with the latest information pertaining to BlackBerry Desktop 6 - enter your email in the box to the right to be notified of any future updates.

Synchronization Procedures for BlackBerry Desktop Software 6.

If you are updating from an earlier installation of CompanionLink, you will need to follow these instructions after installing CompanionLink.

1. Exit BlackBerry Desktop Software.
2. Launch CompanionLink Setup.
3. Click the BlackBerry Settings button within CompanionLink, then click OK when you see the screen displaying your BlackBerry PIN.
4. Relaunch BlackBerry Desktop Software.

If done properly, you should see an Add-Ins module on the left. CompanionLink will be listed as an Add-In. Make sure you check the box here to enable it.

Now you can begin synchronization from within the BlackBerry Desktop Software 6. To Sync, select Add-Ins, then click the Sync button in the bottom right corner of the window. Status messages regarding synchronization will be displayed within the BlackBerry Desktop Software, not CompanionLink.

Troubleshooting for BlackBerry Desktop Software 6.

ACT users may encounter this message:
"CompanionLink must copy some required ACT! files to the ActiveSync folder..." User can choose "Yes" or "No".

This message is normal. Choose Yes. UAC (User Account Control) for Windows Vista/7 users may ask to allow this. Choose Yes, or Allow.

If you receive the error “The data area passed to a system call is too small,” or another error try the following:
-Close CompanionLink and the Blackberry desktop manager
-Locate the CompanionLink Setup shortcut.
-Right Click the CompanionLink Setup shortcut and choose Run as administrator
-Click the Act Settings button. If prompted with the copy some files message answer yes.
-Attempt to sync

If you still receive the error after selecting Yes try the following:
-Uninstall CompanionLink entirely. Restart your PC.
-Download and install the relevant version of CompanionLink from the link above.
-Verify settings remain correct in the CompanionLink and the Blackberry Desktop Manager
-If you receive the -copy some files- error answer yes.
-Attempt to sync.

If you continue to have problems with BlackBerry Desktop 6, please send us a trouble ticket. We offer free support.